Frequently Asked Questions
&
Policies
Are you accepting new clients?
Yes, at this time we are accepting new specialty color and extension clients only. Please be aware we are booking 4+ weeks out.
What are your service prices?
Each stylist has a specific specialty and unique demand on their time. Click each name under SERVICES to see individual prices.
(These prices may increase at any time)
How do I book?
You can request an appointment by clicking "Request Now" under NEW GUEST on any service price menu. This will take you to our request form, please fill out entirely. This information helps us determine how long of a service and with who to schedule in order to make your hair dreams come true! You will receive a response via EMAIL Monday-Friday between the hours of 9am and 4pm.
I don't see the service I'm looking for...
Due to extreme high demand in our specialty color and extension services we are currently only accepting requests for those services. Please feel free to check back with us at a later date for the service you are looking for!
Is there a cancellation list?
We do have a cancellation list!
You can add yourself below
Waitlist
Cancellation Policy
A minimum of 48 hours is required for all cancellations (72 hours for extension services). Cancellations must be made by emailing us at reception@saltyhaircollective.com or leaving a message on the salon voicemail 508-548-5508
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Less Than 48 Hours: 50% fee of all scheduled services
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Same Day Cancellation/No Show: 100% fee of all scheduled services
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15+ Minutes Late: Your appointment will be canceled with a 100% fee of all scheduled services. (If we speak to you prior to the 15 minute allotment and are able to accommodate part of your service you will be responsible for the full scheduled service amount.)
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We understand things happen, however canceling in less than 48 hours, arriving late or missing appointments not only greatly impacts our team but also our other clients who would have happily taken the appointment.
Redo Policy
If for any reason you find yourself unhappy within 7 days of leaving the salon, we would love the opportunity to adjust your hair and make it perfect for you!
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All of our color and extension services are only guaranteed with the use of our prescribed at home products, sold by our salon. Use of other products will inhibit us from providing any redo services.
Still have questions? Click on CONTACT to ask us there!